General terms and conditions and customer informations

Traubenstraße 55a
70176 St ut t ga r t
Phone: +49 711 255 18 322
Fax: +49 711 255 18 323

1. Scope of application
(1) All your orders placed via our Online Shop (hereinafter: “Webshop“)
are governed exclusively by these General Terms & Conditions of Sale –unless you lose more
extensive consumer protection rules effective at your place of residence in Europe – in the version
valid at the time of your order.
(2) The products offered in our Webshop are directed at you, regardless of whether you are a
consumer or an entrepreneur in Germany and the countries of the European Union, but only as a
final consumer. We do not conclude contracts with resellers. Declarations of acceptance will be
rendered void if the contract proves to be with a reseller. Consumers have the right to cancel an order
under section 4. You are deemed to be a consumer if you are a natural person concluding a legal
transaction for purposes which can be predominantly attributed neither to your commercial nor to
your independent professional activity (section 13 BGB, German Civil Code).
(3) Your terms and conditions of business or purchase shall not be applicable, even if we do not
specifically reject their applicability in any individual case.
(4) The contract shall be concluded exclusively in German or in English, depending on whether you
use the German or the English page of our Webshop when placing your order. The German version
of our General Terms & Conditions of Sale shall prevail for all orders and every conclusion of a
contract. If there are contradictions between the German version and a translation into another
language, the German version shall be definitive.
2. Conclusion of contract
(1) Our statements on goods and prices within each order transaction shall be without engagement
and subject to confirmation. The transaction commences when you make a binding offer to purchase
by ordering via the button “Order with obligation to pay”, and this offer must first be accepted by us.
Only as of the acceptance of your order does a purchase contract – and a right to delivery and pay

ment – come into existence. We are under no obligation to accept your offer to purchase. Before your
order is dispatched you may inspect and change the product details and data at any time. The order
can however only be placed by you and then transmitted if you have first registered and, by clicking
on the checkbox, confirmed that you have read and accepted these Terms & Conditions of Sale,
which thereby become an integral part of your order.
(2) After we have received the order you will receive an automatic acknowledgement of receipt by
email, which will repeat the details of your order and which you can print out by using the “Print”
function. The automatic acknowledgement of receipt only documents the fact that your order has
reached us and does not constitute an acceptance of the order. The contract shall only come into
existence through the dispatch of our status-change email, which advises you of the dispatch of the
goods. This status-change email shall constitute our Acceptance of Order.
3. Delivery, goods availability
(1) If, at the time of your order, the product(s) selected by you is/are not available, currently or long
term, we shall advise you thereof without delay by telephone or by email. In this case no contract
shall come into existence. Any payments already made shall be refunded without delay

(2) If the product specified by you in the order is only temporarily unavailable and if the delivery will
take more than two weeks, you will have the right to withdraw from the contract or cancel your order.
In this case we shall also be entitled to withdraw from the contract. In these circumstances we shall
immediately refund any payment that may already have been made.
4. Cancellation of contract
(1) As a consumer you have the right to cancel the contract. Please note the following instructions on
Conditions of cancellation
Right of cancellation
As a consumer you have the right to cancel this contract within fourteen days without statement of
reasons. The period allowed for cancellation shall be fourteen days as from the day on which you or a
third party designated by you who is not the carrier took possession of the goods
– if you have ordered an article or more than one article as part of a combined order and a single
delivery is made of the combined article(s);
– if you have ordered several articles as part of a combined order and the articles are delivered
If more than one of the foregoing alternatives is present, the period for cancellation shall only com

mence when you or a third party designated by you who is not a carrier has taken possession of the
last article or the last part-shipment or the last piece.
In order to exercise your right of cancellation you must inform us of your decision to cancel the
contract by way of an unambiguous declaration (e.g. a letter sent by post or email). You may use the
attached cancellation form for this purpose, but you are not obliged to do so.
Your advice of the exercise of your right of cancellation shall be deemed to be within the cancellation
period if it is dispatched before expiry of said period.
Consequences of cancellation
If you cancel the contract we must refund all the payments which we have received from you,
including shipping costs (with the exception of additional costs resulting from your selection of a
different method of shipment from that offered by us, i.e. cheapest standard delivery), without delay
and no later than fourteen days as from the day on which we receive your advice of the cancellation
of the contract. We shall use the same method of payment for the refund as that employed by you for
the original transaction, unless otherwise expressly agreed with you; in no circumstances will you
incur charges through the refund.
We may refuse to refund until the goods have been returned to us or until you have provided evi

dence that you have sent the goods back to us, depending on which is the earlier time.
You are required to return the goods to us or surrender them to us without delay and in no case later
than fourteen days as from the day on which you informed us of the cancellation of the contract.
Said deadline will have been met if you dispatch the goods before expiry of the fourteen-day period.
You will only have to compensate us for any possible loss of value of the goods if such loss is due to
handling of the goods by you which is not necessary for the purpose of checking on their condition,
properties and functionality.
(2) The right of cancellation does not apply to the following contracts:
• Contracts for the delivery of non-prefabricated goods, the manufacture of which was determined
by the individual choice or instructions of the consumer or which are clearly tailored to the
consumer’s personal requirements
• Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not
suitable for return, if the sealing has been removed after delivery
• Contracts for the delivery of goods if, after delivery, the property of said goods has enabled them
to be inseparably mixed with other goods.
5. Prices and payment
(1) All prices at are in euros and are quoted including statutory VAT at
current rate.
(2) You are free to select from the methods of payment listed at the end of the ordering process.
Unless expressly agreed otherwise, we shall deliver against advance payment, per Paypal payment.
If no advance payment has been agreed, our invoice will be due for payment within 14 days after the
goods have been dispatched and you have received the invoice.
(3) In the case of payment by COD (“Cash on delivery“) the invoice amount will be due for payment
on delivery. Said amount will include the COD charge. You will also incur a delivery fee, charged in
addition by Deutsche Post and automatically retained. This delivery fee will not form part of your
LIV BERGEN invoice. You will however, before you order, be able to see the currently charged
amount in the summary of your order details.
(4) The goods delivered shall remain our property until payment has been made in full. In the event
of breach of contract by you, in particular default on payment, we shall be entitled, after setting a
reasonable deadline, to reclaim the delivered goods, which you will be obliged to surrender.
(5) The data entered shall be stored at Santaverde for the purpose of processing the order, but shall
not be passed on to third parties, with the exception of the parties involved in the order process. The
data protection rules of third parties or payment service providers shall apply in addition to our own.
(6) You will have no right to offset or withhold payment unless your counter-claim is undisputed or
has been established at law.
6. Transport of the goods
(1) We deliver, exclusively by means of carriers of our own choice, inside Germany, inside the
European Union and inside Europe. The delivery period stated for the order on the respective page
of the offer is based on relevant past orders and may, in particular circumstances, be exceeded by up
to two workdays. Agreement on such a delivery date shall be without obligation of the kind involved
in a fixed date transaction.
(2) Delivery inside Germany will be effected within 3-5 workdays. All other delivery may take up to
4-6 workdays.
(3) Public and other holidays are on different days in Germany, Belgium, Bulgaria, Denmark (except
Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (Mainland), Greek
(except Mt. Athos), UK (except Channel Islands), Ireland, Italy (excet Livigno and Campione d’Italia),
Croatia, Lituvia, Latvia, Luxembourg, Malta, Monaco, Netherlands (european part), Austria, Poland,
Portugal, Romania, Sweden, Slowakia, Slowenia, Spain (except Canarian Islands, Ceuta and Melilla),
Czech Republik, Hungary and Cyprus (except the northern part). These days also affect the time of
delivery of your order and lead to a postponement of the delivery by two workdays immediately
following the holiday.

(4) If you are a consumer, the risk of accidental perishing, accidental damage or accidental loss of the
delivered goods shall pass to you at the point of time when the goods are delivered to you or when
you default on acceptance thereof. In all other cases the risk shall pass as of the delivery of the goods
to the carrier. We shall insure the goods at our expense against the standard transport risks.
(5) We shall be entitled to make part-deliveries to the address stated with the order, provided this can
be reasonably expected of you when your and our interests are balanced against each other. We shall
of course bear the additional shipping costs resulting from any part-deliveries. The shipping of part-
deliveries shall be at our risk. The risk of the delivered goods shall pass to you as of the receipt of
each part-delivery. If we default on outstanding part-deliveries or become unable to perform these
part-deliveries at all , you will be entitled to withdraw from the contract as a whole or to demand
payment of damages on grounds of failure to meet the entire commitment in every case when you are
no longer interested in the part-delivery.
7. Retention of title
(1) We hereby reserve title to the goods delivered by us until payment has been made in full of the
purchase price for the goods in question (including output VAT and shipping costs).
(2) You shall not be entitled, except with our prior written consent, to resell the goods which have
been delivered by us and to which title is reserved. You hereby now assign to us, for the event of any
possible resale, the claims arising from the resale up to the amount of the purchase price payable to
us plus a surcharge of 20%. We hereby authorise you to collect the thus assigned claims in the course
of ordinary business operations, while retaining the right to revoke this authorisation at any time in
the event of default on payment.
8. Claims for defects
(1) The product illustrations do not always have to coincide with the appearance of the goods deli

vered. In particular, innovations in the product range can result in changes in the appearance and
features of the products. Claims on grounds of defects will therefore not be admissible if such
changes can within reason be accepted by you.
(2) If the product proves to have defects, we shall ensure that such defects are remedied within
reasonable time, i.e. either deliver replacements or remove the defects. If the form of rectification
selected by you is only possible at disproportionate expense, we shall be entitled to provide the other
form of rectification. Necessary expense arising from the rectification shall be borne by us. If we do
not succeed in rectifying the defect, you will have the right to cancellation of the purchase or reduc

tion of the purchase price, at your option.
(3) The following provision shall apply only to non-consumers: You are required to examine the
product carefully immediately after receipt. The product delivered shall be deemed approved by you
if we are not notified of a defect, in the case of obvious defects, within five workdays after delivery,
or otherwise within five days after detection of the defect.
(4) Defective goods must be returned to us unless you have opted for a reduction in the purchase
(5) Claims for defects shall become time-barred 30days after the time of delivery of the goods.
(6) The costs for the return of the goods by standard shipment shall be borne by us in the event of
a defect.
9. Damages
Damages on grounds of a breach of a contractual obligations will be be paid in accordance with the
relevant statutory provisions. The same shall apply to claims for damages under any European
product liability act. All the instructions on the packaging and product information leaflets must be
followed. No liability will be accepted for any application and/or operation which deviates from said

10. Data protection
1) We shall be permitted to process and store the data relating to the respective purchase contracts
insofar as this is necessary for the execution and performance of the purchase contract and for as long
as we are required to store said data under the provisions of statutory law.
(2) We reserve the right to pass on your personal data to enquiry agencies insofar as this is necessary
for a check on credit status and provided you give your express consent in each individual case. We
shall not otherwise pass on your personal customer data to third parties except with your express
consent, unless we are bound by law to surrender such data.
(3) We are not permitted to collect, transfer or otherwise process the customer’s personal data for
other than the purposes specified in this section 10.
11. Miscellaneous
(1) We reserve the right to alter these General Terms & Conditions at any time. The current effective
version thereof can be accessed at any time at
(2) The applicable law is German law, to the exclusion of the UN Convention on Contracts for the
International Sale of Goods.
(3) Claims and objections may be asserted at the address stated in the header.
Effective as of: May 2015